Help

Please note that only IT Resellers are able to apply for an account with Ingram Micro. A reseller's business must comprise of reselling IT products to end users.

For any questions about your online experience with Ingram Micro, please do not hesitate to contact us at electronic.services@ingrammicro.com any time for assistance.


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Frequently Asked Questions

Invoicing Help:

Invoice Gateway Quickstart

Invoice Gateway User Guide  

Customer Service:

Web Help Table of Contents: 

1. LOGIN
   1.1 Credentials
   1.2 Forgotten passwords
   1.3 Create a new password
   1.4 Forgotten username
    
2. PRODUCT SEARCH
   2.1 Browse
   2.2 Product search (Price & Availability) (Extended Availability)
   2.3 Narrow search results
   2.4 Save searches
   2.5 Favorite Products and Product Comparison (Favorites and Comparison)
   2.6 Quantity Discount Pricing (Quantity Discounts)
   2.7 Dell Online Solution Configurator ( Dell Configurator)
    
3. CART & CHECKOUT
   3.1 Shopping carts
   3.2 Create a quote from a cart
   3.3 Place an order (Order Placement) (Adding an End User) (Cisco Direct Ship Order)
    
4. MY ACCOUNT
   4.1 Setup notifications
   4.2 Preferences and personalization
   4.3 Unsubscribe from notifications
   4.4 Create customers in your address book
   4.5 User administration (Advanced Security) (Finding your IP Address)(Whitelist FAQ)
    
5. QUOTES
   5.1 Find existing quotes
   5.2 Create a quote
   5.3 Add items to quotes
   5.4 Copy a quote
   5.5 Transform a quote to a cart
    
6. MY ORDERS
   6.1 My orders (Order History) (Cisco Order Tracking)
   6.2 Search for orders (Software Licensing Locator)
    
7. INVOICE HISTORY
    
8. VENDOR BIDS
   8.1 Search and Order (Vendor Bids) (Vendor Bids FAQ)